20061020
Firedog and Geek Squad are POSERS!
How Maddox has yet to ripe on these people as well as the customer service representatives is beyond me.Ask someone from Geek Squad or Firedog to fix your computer with all the bells and whitles (most of which you don't need, but are added just for show) and they will help you. Ask them about home theatre systems and iPod crap and they will help you.
But if you ask them if they can fix your printer or scanner or single core computer (this core crap is also just for show, Pentium II was the same thing. SSNP), they won't fix it.
Why does every computer repare require that I send it back to the manufacturer. I live in St. Louis. Why can't I find someone in the St. Louis Area who can fix the glass on a broken scanner when every day people put heavy things on copy machines and scanners resulting in broken glass? I can ge someone to replace my windshield on my car. I can find someone who can replace windows for my house. I can even get my eyeglasses repaired. But asking them to fix my scanner is like asking them if I could give them dental surgury when I am clearly not a dentist.
Scanners break every day. You have big fat-ass employees who think they can photocopy their butt and give it to their boss. Their weight damages the machine. While the employee is filing his resume and clearing out his desk, the other employees can't do their work and their boss has to call someone to fix the copy machine. Generally, it is someone in the area who can fix it in their area.
But what about Joe Blow? What happens when he buys a relatively new scanner on eBay and the smug jerk only uses ONE PIECE OF TAPE, on a box that he DOES NOT MARK AS FRAGILE that clearly does not contain the item inside. Everyone tells him that he should send it back to the manufacturer, generally in California.
What happens if California is hit by an 8.0 Magintude earthquake, has rolling blackouts, or if your manufacturer is out of business or outsources to some other siesmicly active country with power surges. (Like India, Malaysia, or Indonesia are any where better to build or repair this kind of machinery?)
Right now, HP, which is like the GM of the computer manufacturing industry, is being investigated by the Government for things that Enron was indited for because THE EXECUTIVES DON'T KNOW JACK ABOUT COMPUTERS yet they run one of the largest computer manufacturing companies in North America. Why are people with BUSNESS AND ACCOUNTING degrees running a company founded by two computer scientists? It's because they want to sell as much stuff as possible with as little service as possible.
Case in point, FIREDOG and GEEK SQUAD. Their solution is the contact the manufacturer. Why should I contact the manufacture? I don't call Ford, GM, or Chrystler everytime my mechanic can't fix something on my car, so why should I contact the manufacturer--oh and have a "warrenty" which is really another way they can take money from you since it increases the cost of the computer dramatically and bad things won't happen until after it expires--to get some 17 year old kid who doesn't know jack about computers take my money because it's not an iPod or Home Entertainment System. WHAT THE HELL?!?! They advertise that they can help fix computer problems when they can't.
Then their was the phone call. If you ever want to make someone's life a living hell call thier 1-800 number.
Right off the bat you can tell who they are interested in.
Welcome to Firedog. Para habla en espanol, marque ocho.
First people they are interested in: People who don't speak english. Specifically, the hispanic market.
If you need help with a home entertainment system, press 1. For computer repair, press 2...
Why the home entertainment system option first? If I wanted to be entertained, I would have bought a TV or a radio of which they all suck right now. (Would it kill the radio manufacturing industry to use METAL attenas instead of that crappy wire?)
I wanted to GRILL these posers. I've been in college the past five years to become a computer programmer and to acquire a computer sciene degree just so that some 17 year old kid can tell me he can't do anything and then have some diploma-mill customer service supervisor (who I asked immediately to talk to since I didn't want to chew out some under-paid customer service representative) the same thing.
This was a personal issue. A vendetta to strike down these posers. I asked why a person like me from the Midwest with a carrier path involving computer programming (NOT repair!) couldn't find someone to refer me to a person to fix my problem.
Her excuse...
I'm in Massachusetts.
Oh, really.
How could anyone from Massachusetts not offer a solution to FIXING A F***ING PRINTER/SCANNER when they are from the state that is home to the Harvard of techincal schools: M.I.T.
What is M.I.T.?
OH SUCH RAGE I HAD! You're from Massachuttes and DON'T KNOW WHAT M.I.T. is? Hell, I bet this gal was a fan of Matt Damon movies. Guess where this movie was filmed? It sure wasn't Stanford!
And being from Massachuesetts and working for a company that deals with technical serivices, specifically computers, how could she know not about the Computer Science and Artificial Intelligence Laboratory.
Then they put me on hold thinking I was an irate caller. If I was, I deserved to be pissed off! The music on hold was Mexican. Then it hit me, that this woman, who claimed she was from Massachusetts certainly did not have an accent that sounded like a person from Massachusetts. (A real person from Massachusetts has this tendency to say things like "vigor" like "vigah". Sort of like how John F. Kennedy spoke. Even Jay Leno sometimes says things like that, being he's from Massachusetts.) Then came the bombshell.
Sir, I am not the supervisor.
She was a poser, too.
Then I got chewed out for not respeciting them. Why should I respect a business that does not respect a REAL computer professional who they think is some prank call from some midwestern hick? (That's right. They think we are hicks out here in Missouri. Trailer parks and Larry the Cable Guy, flirting with your cosin inbred hicks. If you are from the Midwest, you know all too well that someone from the coast has no respect for you.)
We have come to an age where we need comptuer mechanics because the solution of "sending it to the manufacturer (in California)" does not work!
Don't hire posers to fix your computer problems, find a professional. If their aren't any proessional in your area and you are interested in computer repair, then become a professional.
NO MORE POSERS!
posted by Bushido Hacks 10/20/2006 08:18:00 PM
